SHIPPING & PAYMENTS / ORDERS / RETURN POLICY / PRIVACY POLICY / TERMS OF USE

SHIPPING & PAYMENTS

Payment is done with credit card during the order process. For larger orders, we can accept Bank transfer, but contact us prior bank transfer payment.

Shipment is done via Croatian post or GLS. Croatian post deliveries are possibly slow and without tracking number, but in Europe most will be delivered within 14 days, up to 28 days for Worldwide. We encourage you to use GLS shipping(available only in Europe) which will deliver your package within few workdays with full tracking. DHL shipping also might be available for your address and it is the safest and fastest to ship, although shipping cost is usually higher.

* - We usually pack and ship all orders made before 13:30h that same day, but some expections can be made leading to max. handling time of 2 days.

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ORDERS

How to use this website?

The web page consists of two sections: Shop and Learn, which can be selected from the menu at the top of the page. Shop is part of a web store where you can browse the products we offer, create orders, read general information about us and contact us. Learn part of the site is intended to educate, and there you will find three categories: Tutorials - step instructions with pictures, codes, etc., for many electronic laws items on & scaron; e offers etc., Workshops - Information about upcoming workshops and information on the organization of workshops , Projects - Finished projects that we created with Croduinom, completely open source.

The site is available in two languages: Croatian and English, and the two currencies: USD and EUR, which can be changed in the top right corner.

How do I create an order?

Visit the & scaron; Shop section of the site and find the items you want to buy. Add them in is priced Arica button "Add to is priced Arica" and if you want to change the amount of pushing items you want to add. After & scaron; that you have added all the items on the page is priced the basket (top right corner of the icon means that you go to that page) press the Order and follow the process order.

How to cancel my order?

Orders can be canceled by using the personal pages. After & scaron; that you apply (the upper right corner "Log in"), press on its name in the same corner. Find your nardužbu and press the button to cancel.

How do I change my order?

If you plan to change your order, please do not hesitate & scaron; it prior to contact, because sometimes it can be too late to change (eg. In the case of sending express by & scaron; the packages are packed and & scaron; send the delivery & scaron; as soon as possible) . Direct contact is the only way to change the order.

Can I personally pick up my order?

Of course! When ordering methods of delivery select Private download. If you want to personally pick up the package, you have to make a pre-order on the web shop. If you pay the card, please pay when creating orders since in the & scaron; em Funds & scaron; that we do not have a POS device for credit cards. Please wait for orders after notification by email that your & scaron; and the order is ready for download.

Is there a minimum purchase amount?

No. If you by & scaron; tarina not a problem, feel free to order and only one resistor.

Pi & scaron; e that the item is not in stock. When can I expect you back?

When the item you & scaron; e is not in stock, it is possible that a product page to enter your e-mail address to which, when the product is again dostpan, get e-mail with this notification.

Do I have a guarantee on devices that need?

According to the regulations of the EU, on every electronic device you buy have a warranty of 2 years.

Can I return the item by which I am not satisfied / not like it?

You may within 14 days. Please read "The policy of return items," which is located below.

Can I return an item that is faulty?

In fact, please return all defective items which we will send me a new, correct. Please vi & scaron; began this read below in the section "Privacy return items."

How can I pay?

Pay as possible in HRK (Croatian Kuna), and will be your & scaron; a credit card charge in GBP. Although the site has the ability to display prices in EUR, the price is shown only for reference for international customers - card will be terititi / deposit to the account will be in USD. RETURN TO TOP

POLITIKA POVRATA ARTIKALA

Goods you can, regardless of the reason, return within 14 days and for him to get a full refund. The period starts from the date of receipt of goods. If the 14 day deadline expires on a non-working day, the deadline for return is extended to the next working day. Before you restore the items, we need to make known in writing to return the goods to us via email. The request must contain the following information: our address, your address where you get the goods, order date and recieve your item, order number or invoice. The amount that we will return and will include the charges which you paid, unless a delivery the next business day (Express Delivery, Overseas). After we receive your request, within 14 days we will refund you the money. Within this period, we need to get the goods back, or at least a certificate of sending the goods back (full-tracking). You can not restore the item that is personalized (eg, printed circuit boards or 3D print on demand). For 14 days the product must not be used but just do what you can with him to find it in the store. Product must be returned and original packaging.

If the product you received is faulty our fault or does not work as described on its product page, you have a right to a new product or a discount on the whatever other product in the amount of defective products. Only in special cases where the item can not be repaired and are entitled to a full refund. Once you find such a case, we need to make known in writing to return the goods to us via email. The request must contain the following information: our address, your address where you get the goods, order date and recieve your item, order number or invoice. The amount that we will return and will include the charges which you paid, unless a delivery the next business day (Express Delivery, Overseas). After we receive your request, within 14 days we will send you a new product / rebate / cash back (usually be within a day or two). Within this period, we need to get the goods back, or at least a certificate of sending the goods back (full-tracking). You can not restore the item that is presonaliziran (eg, printed circuit boards or 3D print on demand), unless the build quality is not that the product does not perform the intended purpose.

Postage for returning goods that we bear you. If it is necessary to pay the cost of transportation in retrieving the goods, the goods will have to decline. The goods must be sent to the following address:

TAVU d.o.o.
Gunduliceva 5 / III
31000 OSIJEK
CROATIA(HRVATSKA)
With note: GOODS RETURN

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PRIVACY POLICY

Read our Privacy Policy here.

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TERMS OF USE

Read our Terms of Use here.

Read our Conversion Statment here.

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